Customer value of development team consistency

We’ve nearly completed the process of handing responsibility for the internal system we’ve developed to an outsourced team, and I found this comment from our customer/user representative interesting:

“I have to spend so much of my time discussing how everything should work now. With the old team, I could just describe what we needed and I knew you’d understand what I meant and come up with a good solution.”

Let’s hope there’s enough continuity in the new team for them to build up a similar relationship. Of course, turnover of people (and hence depth of domain knowledge) is one more thing that you lose control of when you outsource a project.

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